mlhbd Privacy Policy

1. Information We Collect

mlhbd collects personal information from you through several channels during the course of your relationship with the platform. The categories of information we collect, and the specific contexts in which collection occurs, are set out below.

mlhbd does not knowingly collect sensitive personal data beyond what is required for identity verification and responsible gaming obligations. We do not collect biometric data, genetic data, health information, or political opinions. If you believe we have collected information beyond the scope described above, please contact our support team immediately.

In some cases, data may be collected indirectly — for example, technical data gathered automatically when you access the mlhbd platform, or information provided by payment processors confirming the status of a transaction. In all such cases, the data collected is limited to what is operationally necessary and is handled in accordance with this Privacy Policy.

2. How We Use Your Data

The personal data mlhbd holds about you is used exclusively for the purposes listed below. We do not use your data for purposes that are incompatible with the reason for which it was originally collected. For each processing activity, the applicable legal basis is identified.

• Account Creation and Management: Your identity and contact data are used to create and maintain your mlhbd player account, authenticate your login sessions, and send you account-related notifications such as deposit confirmations and withdrawal approvals. Legal basis: performance of contract.
• Identity Verification (KYC): Documentary identity and address data are processed to verify your identity and confirm that you meet the eligibility requirements — including the 18+ age restriction — before permitting withdrawals or high-value deposits. Legal basis: legal obligation and legitimate interests.
• Payment Processing: Financial data is used to process your deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, and partner banks. Payment data is shared with the relevant payment service provider only to the extent necessary to execute your requested transaction. Legal basis: performance of contract.
• Responsible Gaming Compliance: Usage data — including session duration, frequency of play, and betting patterns — is monitored by mlhbd's responsible gaming systems to identify signs of problematic gambling behaviour and to enforce deposit limits, cooling-off periods, and self-exclusion requests. Legal basis: legal obligation and legitimate interests.
• Fraud Prevention and Security: Technical data and transaction records are analysed by mlhbd's risk management systems to detect and prevent fraudulent activity, money laundering, account takeover, and other security threats. Legal basis: legal obligation and legitimate interests.
• Customer Support: Communications data from your support interactions is used by our support team to respond to your queries, resolve disputes, and improve service quality. Legal basis: performance of contract.
• Platform Improvement: Aggregated and anonymised usage data is used to analyse player behaviour patterns, identify technical issues, and improve the mlhbd platform's features and performance. This analysis does not involve processing of individually identifiable data. Legal basis: legitimate interests.
• Marketing and Promotions: Where you have opted in to receive promotional communications, your contact data and marketing preferences are used to send you information about mlhbd bonuses, seasonal promotions, and new game launches. You may opt out at any time by updating your account preferences or contacting support. Legal basis: consent.

3. Data Sharing & Disclosure

mlhbd does not sell, rent, or trade your personal data to any third party. Data sharing occurs only in the limited circumstances described below, and in every case is subject to contractual protections that require the recipient to process your data solely for the specified purpose and in a manner consistent with this Privacy Policy.

Categories of third parties with whom mlhbd may share your data:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank receive the financial data necessary to process your deposit and withdrawal transactions. These providers act as independent data controllers for their own regulated financial services and are subject to their own privacy and data protection obligations under Bangladesh financial services regulations.
• Identity Verification Partners: Third-party KYC and AML compliance service providers may process your identity documentation and personal details to assist mlhbd in fulfilling its identity verification obligations. These providers are contractually prohibited from using your data for any purpose other than identity verification on mlhbd's behalf.
• Game Studio Partners: When you play games provided by studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, those studios may process technical data such as your session token, game preferences, and bet history within their game engines. This processing is governed by the respective studio's own data handling practices, which are subject to their licensing obligations.
• IT and Hosting Infrastructure Providers: mlhbd's platform is hosted on secure cloud infrastructure. Hosting and technology service providers may have technical access to data stored on the platform as part of routine infrastructure management, subject to strict confidentiality obligations.
• Legal and Regulatory Disclosure: mlhbd may disclose your personal data to competent authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory direction. In such cases, disclosure is limited to the minimum data required to comply with the legal obligation.

Beyond the categories above, no disclosure of your personal data to any third party will occur without your prior explicit consent, except where mlhbd is required by law to make such a disclosure without notification.

4. Cookies & Tracking Technologies

mlhbd uses cookies and similar browser-based storage technologies on the mlhbd.net website. Cookies are small text files placed on your device by your browser when you visit the platform. They serve the functional and analytical purposes described below. mlhbd does not use third-party advertising cookies, behavioural tracking pixels, or cross-site tracking technologies.

You may manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies, or to receive a notification before a new cookie is placed. Please note that disabling essential cookies will prevent you from logging in to your mlhbd account and using core platform features. Analytics and preference cookies may be disabled without affecting your ability to access the platform.

5. Data Security Measures

mlhbd implements a layered data security architecture designed to protect your personal information against unauthorised access, accidental loss, destruction, alteration, and disclosure. The core technical and organisational security measures in place include the following:

• Transport Layer Security: All data exchanged between your device and the mlhbd platform is encrypted using TLS 1.2 or higher. Outdated SSL versions are disabled. The mlhbd.net domain enforces HTTPS exclusively; unencrypted HTTP connections are automatically redirected.
• Data Encryption at Rest: Sensitive personal data stored in mlhbd's databases — including identity documents, payment records, and account credentials — is encrypted at rest using AES-256 encryption. Encryption keys are managed separately from the data they protect.
• Access Controls: Access to personal data within mlhbd's systems is restricted on a strict need-to-know basis. Staff members are granted access only to the data categories required for their specific operational role. All internal data access events are logged and subject to periodic audit review.
• Password Security: Account passwords are never stored in plaintext. Passwords are hashed using a modern adaptive hashing algorithm before storage. mlhbd's systems do not permit the retrieval of your original password; in the event of a forgotten password, a secure reset process is provided.
• Intrusion Detection and Monitoring: mlhbd's infrastructure is monitored continuously by automated intrusion detection systems that flag anomalous access patterns, unusual data queries, and potential breach indicators for immediate human review.
• Third-Party Security Audits: mlhbd's platform and data security practices are subject to periodic review by independent security specialists. Identified vulnerabilities are remediated within defined response time targets based on severity classification.

Despite the measures described above, no digital platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights and interests, mlhbd will notify affected players promptly and take all reasonable steps to contain the breach, recover compromised data, and prevent recurrence.

You also play an important role in protecting your account. You must keep your mlhbd login credentials confidential, use a strong and unique password, and notify our support team immediately if you suspect that your account has been accessed by an unauthorised party.

6. Data Retention Policy

mlhbd retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or to comply with applicable legal, regulatory, and contractual obligations. The following retention periods apply to the principal categories of personal data we hold:

• Account and Identity Data: Retained for the duration of your active player account and for a period of five years following account closure. This retention period reflects anti-money laundering record-keeping obligations and the potential need to resolve post-closure disputes.
• Financial Transaction Records: Retained for a minimum of five years from the date of each transaction, in accordance with financial record-keeping requirements applicable to payment service activities in Bangladesh.
• KYC Verification Documents: Retained for the duration of your account and for five years following account closure. Original document images are stored securely and access is restricted to authorised compliance personnel only.
• Customer Support Communications: Retained for three years from the date of the final communication in each support interaction, to support dispute resolution and service quality improvement.
• Marketing Consent Records: Records of your opt-in consent for marketing communications are retained for the duration of your account. If you withdraw consent, the withdrawal record itself is retained to demonstrate compliance, but active marketing communications cease immediately upon withdrawal.
• Technical and Usage Data: Aggregated and anonymised analytics data may be retained indefinitely for platform improvement purposes. Individually identifiable technical data such as IP logs is retained for a maximum of 12 months unless required for an ongoing security investigation.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with mlhbd's internal data disposal procedures. Secure deletion methods ensure that data cannot be recovered or reconstructed following disposal.

7. Your Privacy Rights

As a registered player on the mlhbd platform, you hold the following rights in relation to your personal data. These rights may be exercised at any time by contacting the mlhbd support team. mlhbd will respond to all valid privacy rights requests within 30 days of receipt, and will confirm in writing either the action taken or the reason why the request cannot be fulfilled.

• Right of Access: You have the right to request a copy of the personal data mlhbd holds about you, together with information about how that data is used and with whom it has been shared. This is commonly referred to as a Subject Access Request (SAR).
• Right to Rectification: You have the right to request the correction of any personal data we hold about you that is inaccurate or incomplete. Where practicable, you may update certain data directly through your account settings panel.
• Right to Erasure: You have the right to request the deletion of your personal data in circumstances where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (for consent-based processing), or where the data has been unlawfully processed. This right is subject to mlhbd's legal retention obligations — data required to be retained under anti-money laundering or financial regulations cannot be deleted until the applicable retention period has elapsed.
• Right to Restrict Processing: You have the right to request that mlhbd restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified, or where you have objected to processing based on legitimate interests and a review is pending.
• Right to Withdraw Consent: Where processing is based on your consent — specifically, the sending of marketing and promotional communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to Object: You have the right to object to mlhbd processing your personal data on the basis of legitimate interests, including profiling for responsible gaming purposes. mlhbd will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests or where processing is necessary for the establishment, exercise, or defence of legal claims.

To exercise any of the rights described above, please contact the mlhbd support team using the contact details provided in the Policy Updates & Contact section below. Identity verification may be required before mlhbd can act on a privacy rights request, to ensure that data is not disclosed or altered in response to requests made by unauthorised parties.

8. Policy Updates & Contact

mlhbd reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. Any material changes to this Privacy Policy will be communicated to registered players via email notification to the address on file, and an updated version of this policy will be published on this page with a revised effective date.

We encourage you to review this Privacy Policy periodically. Your continued use of the mlhbd platform following the publication of a revised Privacy Policy constitutes your acceptance of the changes, to the extent permitted by applicable law. If any proposed change to this policy is unacceptable to you, you are entitled to close your account before the revised policy takes effect.

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or need to report a suspected data security incident, please contact the mlhbd data team using the following details:

• Email: [email protected]
• Response Time: Within 3 business days for general enquiries; within 30 days for formal privacy rights requests
• Business Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
• Platform: mlhbd.net

For questions specifically about the responsible gaming tools available on the mlhbd platform — including self-exclusion, deposit limits, and session time controls — please visit our dedicated Responsible Gaming page or contact the support team directly. Our support staff are trained to handle all responsible gaming enquiries with sensitivity and discretion.